What we collect
- When you buy: checkout happens on Payhip, which collects your name, email and payment details to process the order. We receive your name, email and order details; we never see your full card number. See Payhip's privacy policy.
- When you contact us: the name, email, order number and message you send, so we can reply.
- When you get our free checklist: your email address, which joins the Forever Held email list for occasional updates (new designs and seasonal remembrance ideas). Our list is managed with EmailOctopus. Every email has an unsubscribe link.
Cookies and tracking
This website doesn't use cookies, analytics or advertising trackers. Our host (GitHub Pages) may keep basic technical logs, such as IP addresses, for security, under GitHub's privacy statement. Payhip uses its own cookies during checkout.
How we use information
Only to deliver your order, answer your questions, handle refunds, send emails you signed up for, and keep basic sales records. We don't use your information for anything else.
Sharing
We don't sell or rent personal information, and we don't share it for advertising. We only use the service providers needed to run the shop (Payhip and its payment processors, EmailOctopus for email, and the secure systems that deliver contact messages to us).
How long we keep it
Contact messages are kept for up to 12 months. Order records are kept as long as needed for tax and accounting. You can unsubscribe from emails at any time.
Your choices and rights
You can ask us to see, correct or delete your information, or to stop emailing you, by writing to foreverheld.shop@gmail.com. Depending on where you live (for example California or the EU), you may have additional rights, and we'll honor them.
Our Pinterest app
The Forever Held Pinterest app connects only to the Forever Held Pinterest account. It creates and organizes our own Pins and boards and reads our own Pin statistics. It does not access, collect or store data about other Pinterest users. Access tokens are stored securely and never shared.
Children
Our shop is for adults. We don't knowingly collect information from children under 13.
Changes and contact
If we change this policy, we'll update the date at the top. Questions? Contact us or email foreverheld.shop@gmail.com.