Who we are
Forever Held ("we", "us") is an independent online shop selling printable, editable memorial keepsakes. You can reach us at foreverheld.shop@gmail.com or through our contact page. By buying from us or using this website, you agree to these terms.
What you're buying
Our products are digital files (fill-in PDFs). Nothing physical is shipped. Previews on this site show the real files; the names, dates and wording in them are samples for you to replace. Colors can look slightly different on screens and on different printers and papers.
Orders and payment
Checkout is handled by Payhip, which processes your payment securely; we never see or store your card details. Prices are in US dollars and may change, but the price you pay is the one shown at checkout. Any taxes are calculated at checkout.
Delivery
Your files are available to download right after payment, and Payhip also emails you a download link. If you don't receive it, check your spam folder or contact us and we'll send it again.
Your personal-use license
When you buy, you get a personal, non-exclusive, non-transferable license. You may:
- Edit the files and print as many copies as you need for your own family's memorial, funeral or celebration of life.
- Give printed copies to guests, and have a print shop print the files for you.
- Share photos of the printed pieces, for example on social media.
You may not:
- Resell, share, give away or upload the files (edited or not), or offer them as templates.
- Use the designs to create products for sale, or claim the designs as your own.
Funeral homes, planners and other businesses that want to use our designs with the families they serve need a professional license. Ask us.
Your edits
You're responsible for the text you add. Please proofread names, dates and spelling before printing; we can't be responsible for errors in edited files or for printing costs.
Ownership
The designs, artwork and text on this site and in our files belong to Forever Held and are protected by copyright. Buying a file gives you the license above, not ownership of the design.
Refunds
Please see our refund policy.
Limits of our responsibility
We work hard to make our files reliable, but they're provided as they are. To the extent the law allows, our total responsibility for any claim related to a purchase is limited to the amount you paid for it, and we aren't responsible for indirect losses. Nothing in these terms limits rights you have under consumer law that can't be waived.
Using this website
Please don't misuse the site, try to break it, or copy its content for commercial use. Links to other sites (like Payhip or Adobe) are provided for convenience; their own terms apply there.
Changes
We may update these terms. The version on this page when you buy is the one that applies to your order.
Governing law
These terms are governed by the laws of the State of Ohio and applicable United States law, and any dispute will be handled in the courts of Ohio, unless the consumer law where you live gives you the right to bring it elsewhere. If there's ever a problem, please contact us first; most things can be fixed with a quick email.