If your files don't work
If a file won't download, open, edit or print properly, contact us within 30 days of purchase. We'll help you fix it or send a corrected file. If we can't solve the problem, we'll give you a full refund.
Duplicate or accidental purchases
Bought the same item twice? Tell us within 30 days and we'll refund the extra purchase.
Changed your mind?
If you haven't downloaded your files yet, contact us within 7 days of purchase for a full refund. Once files have been downloaded, we can't offer refunds for a change of mind, because the files can't be returned.
Not included
- Typing mistakes in edited files, or printing costs.
- Differences in color caused by a particular screen, printer or paper.
- Problems caused by editing in an app other than Adobe Acrobat Reader (we're still glad to help you get it working).
How refunds are paid
Approved refunds go back to your original payment method through Payhip. Banks usually show them within 5 to 10 business days.
How to ask
Use our contact form (choose "Refund request") or email foreverheld.shop@gmail.com with the email address you used and your order number if you have it. Please reach out to us before opening a dispute with your bank; we'll respond quickly.
Your rights
This policy doesn't limit any rights you have under consumer protection laws where you live.